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Satisfaction Guaranteed

Try it, love it, or get a full refund.

What Is This?

The 30-Day Money-Back Guarantee is available to the first 100 unique customers and is limited to one order per customer. If you’re not satisfied for any reason within 30 days of receiving your order, you’re entitled to a full refund on up to one (1) unit — no return of physical goods required unless otherwise determined by Solestia Inc. See our FAQ section for more information.

Why Do We Have This?

This guarantee is designed to reduce buyer hesitation and gather valuable feedback during the initial launch phase of the Solar Power Bank. Your experience helps us improve and shape future offerings.

Request a Refund

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We've received your refund request and will process it within 3-7 business days. We'll be in touch soon!

We’ve received your refund request and will process it within 3-7 business days. We’ll be in touch soon!

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Frequently Asked Questions

No return is required unless specifically requested by us. Most refunds are processed without requiring the return of the product. Returns are required only in cases such as product defect or other significant issues, for which we would cover all costs associated.

If you’re one of our first 100 customers eligible for the 30-Day Money-Back Guarantee, you’ll see details about this offer clearly displayed on this page and on your order receipt.

If these details aren’t visible, it means we’ve unfortunately passed the 100-customer limit, and new orders will not qualify for the guarantee.

If you have any questions, please don’t hesitate to contact us using the form on this page.

Refunds are usually processed within 3–7 business days after your request is approved.

If you bought the Solestia Solar Power Bank for the first time and haven’t before, then you’re a unique customer and eligible for our 30-Day Money-Back Guarantee.

The refund covers up to one (1) unit per order. Additional units are not eligible under this guarantee.

The 30-Day Money-Back Guarantee applies to only one order per customer. Additional orders are not eligible for a refund under this offer.

It starts from the day your order is delivered, not when it’s placed.

Only the first 100 unique customers who purchase directly from Solestia.ca are eligible.

Refunds can only be issued to the original purchaser, but we’re happy to hear feedback from gift recipients.

Yes — the product is meant to be used. If you’re not satisfied after trying it, you’re still eligible under the guarantee.

Yes — just contact us via our support form or email. We can help locate your order details before you submit your claim.

If you didn’t receive your order, please reach out to us through the contact form as soon as possible. We’ll work with you to investigate the issue and make things right before processing any refunds.