Shipping and Delivery

Shipping methods, delivery times, and costs.

How to Track My Order

Orders are shown and are able to be tracked on your account page:

If you already have an account: Log in to your account page and navigate to the “Orders” tab. From there, you can view each of your orders and track them.
If you don’t already have an account: Visit the account page and create a new one. You can also create one using your Google account. Ensure your new account uses the same email address you used on your order to have it show up on your account page. If you have any difficulties viewing your orders, feel free to reach out to us at support@solestia.ca.

Order Processing Time

Once you place an order, our team works diligently to prepare it for shipment from our Vancouver, BC location.

Standard Processing: Orders are typically processed out the next business day after receiving the order, excluding Canadian statutory holidays.
Same-Day Processing: Orders placed before 10AM (Vancouver Time) can be processed the same business day. Orders placed after 10AM will be processed the next business day.
Peak Seasons: During busy periods like holiday sales or special promotions, processing times may be slightly extended. We appreciate your patience during these times!

Shipping Methods, Costs and Estimated Delivery Times

We partner with UPS to ensure reliable and cost-effective delivery across Canada. All orders, whether shipped using our Flat Rate or Free Shipping option, are sent via Purolator.

Flat Rate Shipping: This is the default shipping method for non-subscribers and is available for a flat fee of $14.99 at checkout.
Free Shipping: For a limited time, all purchases will be offered free shipping as part of our early launch promotion.

After your order has been processed, delivery typically takes 3-5 days and can be shipped Monday to Friday, 8AM to 5PM. Business days exclude weekends and Canadian public holidays.

Please note that these are estimated delivery times and are not guaranteed, as unforeseen delays may occur with the carrier.

Shipping Destinations

We proudly ship across all provinces and territories within Canada.

At this time, our standard shipping is limited to Canadian addresses only.
If you’re located outside Canada and are interested in Solestia Let us know and we’ll prioritize expansion where it’s wanted most.

Important: We currently do not ship to P.O. Boxes or APO/FPO addresses.

Order Tracking

Once your order has been shipped, you will receive an email notification containing your tracking number and a direct link. You can use this tracking number on our dedicated tracking page to monitor your order’s journey

Potential Delays and Exceptions

While we strive for timely deliveries, please be aware that shipping and delivery times can be affected by:

Major holidays (e.g., Christmas, Thanksgiving)
Extreme weather conditions
Carrier service disruptions (e.g., strikes, operational issues)
Unforeseen global events

If your order is significantly delayed (greater than 2 weeks), please refer to your tracking information first. If the tracking page doesn’t help than please contact us: support@solestia.ca

Missing or Lost Packages

If your tracking information shows that your package was delivered but you haven’t received it, or if your package appears lost in transit:

Please double-check your delivery location and with neighbors.
Contact the shipping carrier directly with your tracking number.
If you’re still unable to locate your package after contacting the carrier, please reach out to our customer service team at support@solestia.ca or 604-305-4467 within 10 days of the expected delivery date, and we’ll do our best to assist you.

Contact Us

Have more questions about shipping or delivery that weren’t covered here? We’re happy to help!
Please contact us at:

Email: support@solestia.ca
Phone: 604-305-4467
Business Hours: Monday – Friday, 10 AM – 5 PM Pacific Time (PST/PDT)